Discover the World with Expert Travel Guides

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Privacy Policy

Last Updated: December 2024

Information We Collect

Superior Travel Guides collects personal information to provide exceptional travel planning services:

• Contact Information: Name, email, phone number, mailing address
• Travel Preferences: Destinations, budget, travel dates, accommodation preferences
• Payment Information: Credit card details, billing address (processed securely through encrypted payment processors)
• Communication Records: Email correspondence, phone call notes, consultation records

How We Use Your Information

• Create personalized travel itineraries and recommendations
• Process bookings and payment transactions
• Provide customer support and emergency assistance
• Send travel updates, confirmations, and important notifications
• Improve our services through feedback analysis

Information Sharing

We share information only as necessary to provide travel services:

• Travel Partners: Hotels, airlines, tour operators for booking confirmations
• Payment Processors: Secure payment processing companies
• Emergency Services: Local authorities or medical services if required during travel

Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. Payment information is never stored on our servers.

Your Rights

You have the right to access, update, or delete your personal information. Contact us at [email protected] for data requests.

Contact Information

For privacy concerns: [email protected]
Superior Travel Guides
456 Broadway Suite 1200, New York, NY 10013

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Terms of Service

Last Updated: December 2024

Service Agreement

By using Superior Travel Guides services, you agree to these terms and conditions. Our travel planning services include itinerary creation, booking assistance, and travel support.

Booking and Payment Terms

• Consultation: Initial consultation is complimentary
• Planning Fees: Custom itinerary planning fees range from $150-$500 depending on complexity
• Booking Deposits: 25% deposit required for all travel bookings
• Final Payment: Due 45 days before departure
• Payment Methods: Major credit cards, bank transfers, PayPal accepted

Cancellation Policy

• Planning Services: 50% refund if cancelled within 48 hours of agreement
• Travel Bookings: Subject to supplier cancellation policies
• Travel Insurance: Strongly recommended for all bookings

Liability and Responsibilities

Superior Travel Guides acts as an intermediary between clients and travel suppliers. We are not liable for supplier failures, weather delays, or circumstances beyond our control.

Travel Documentation

Clients are responsible for valid passports, visas, and health requirements. We provide guidance but cannot guarantee entry to any destination.

Dispute Resolution

Disputes will be resolved through mediation in New York, NY. These terms are governed by New York State law.

Contact for Terms

Questions about terms: [email protected]
Phone: +1 (212) 555-0147

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Cookie Policy

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to show relevant travel offers

Cookie Management

You can control cookies through your browser settings:

• Accept all cookies for full functionality
• Block non-essential cookies (may limit features)
• Delete existing cookies anytime

Third-Party Cookies

We use trusted partners for analytics and marketing:

• Google Analytics for website performance
• Social media platforms for sharing features
• Payment processors for secure transactions

Cookie Consent

By clicking "Accept All Cookies," you consent to our use of all cookie categories. You can withdraw consent anytime by clearing your browser cookies.

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DMCA Policy

Last Updated: December 2024

Copyright Protection

Superior Travel Guides respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

Filing a DMCA Notice

If you believe your copyrighted work has been infringed, provide the following information:

• Your contact information (name, address, phone, email)
• Description of the copyrighted work claimed to be infringed
• Location of the infringing material on our website
• Statement of good faith belief that use is not authorized
• Statement that the information is accurate and you are authorized to act
• Your physical or electronic signature

DMCA Contact Information

Designated DMCA Agent:
Legal Department
Superior Travel Guides
456 Broadway Suite 1200
New York, NY 10013
Email: [email protected]
Phone: +1 (212) 555-0147

Counter-Notification Process

If you believe material was removed in error, you may file a counter-notification including:

• Your contact information
• Description of removed material and its location
• Statement under penalty of perjury that removal was a mistake
• Consent to jurisdiction of federal court
• Your signature

Response Timeline

We respond to valid DMCA notices within 24-48 hours. Removed content may be restored in 10-14 business days if no counter-notification is received.

Repeat Infringer Policy

Users who repeatedly infringe copyright may have their access terminated at our discretion.

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GDPR Compliance

Last Updated: December 2024

Your Data Protection Rights

Under GDPR, you have comprehensive rights regarding your personal data:

Right to Access

Request copies of your personal data. We may charge a small fee for additional copies.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data under certain conditions.

Right to Restrict Processing

Request limitation of processing your personal data under certain conditions.

Right to Data Portability

Request transfer of your data to another organization or directly to you.

Right to Object

Object to processing of your personal data under certain conditions.

Legal Basis for Processing

• Contract Performance: Processing necessary to provide travel services
• Legitimate Interest: Improving services and customer support
• Consent: Marketing communications and optional features
• Legal Obligation: Compliance with travel and tax regulations

Data Retention

• Active Customers: Data retained while relationship continues
• Inactive Customers: Data deleted after 3 years of inactivity
• Legal Requirements: Some data retained for 7 years for tax purposes
• Marketing Data: Deleted immediately upon unsubscribe

Data Transfers

We may transfer data outside the EU for travel bookings. We ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (212) 555-0147
Mail: Data Protection Officer
Superior Travel Guides
456 Broadway Suite 1200
New York, NY 10013

Complaints

You have the right to lodge a complaint with a supervisory authority if you believe we have not complied with GDPR requirements.

Data Protection Impact Assessments

We conduct regular privacy impact assessments to ensure ongoing compliance and protection of your personal data.